Return Policy

eZone Shop Return Policy

At eZone Shop, we are committed to delivering genuine, high-quality products to our customers. However, if you receive a product with a manufacturing defect, a non-functional item, an incorrect color or size, or a product different from what you ordered, you may be eligible for a return or exchange subject to the terms and conditions outlined below.

Product Inspection Upon Delivery

To report any missing items, incorrect products, or courier-related damages, you must:

• Inspect the product in the presence of the delivery personnel upon receiving it, or

• Record a complete unboxing video while opening the package.

Important: Claims regarding missing items, incorrect products, or damaged products without a valid unboxing video will not be accepted. We strongly recommend recording an unboxing video to avoid any misunderstandings.

Replacement & Warranty

Most products sold by eZone Shop are covered by a 7-day replacement warranty. Additionally, many products include manufacturer or brand warranties for specific periods, which become effective from the date of product delivery.

Cases Where Return, Exchange, Warranty, or Refund Will Not Apply

The following products or situations are not eligible for return, exchange, warranty, or refund:

• Burnt, broken, or physically damaged products.

• Software, digital, or downloadable products.

• Clearance sale items.

• Products with removed warranty stickers, security seals, or labels.

• Undergarments and personal care items.

• Chargers, adapters, cables, and other accessories.

• Free gifts or promotional items.

• Products with scratches, stains, or items that are no longer in resalable condition.

• Compatibility issues with third-party hardware, software, or applications that are not part of the product’s default functionality.

How to Submit a Complaint

Please inspect your product immediately after receiving it. If you notice any issue, contact us as soon as possible.

• Email complaints will receive the highest priority.

• For general operating instructions or product usage assistance, you may contact our Customer Support Center or our official Facebook Page.

Return Procedure

When returning a product, you must include:

• Original product box

• All accessories

• Warranty card (if applicable)

• Original labels and stickers

• Invoice (if available)

• Free gifts (if provided)

Please pack everything securely in a carton or protective bag.

Note: Do not apply tape directly to the original product box.

You may return the product via courier or deliver it personally (or through an authorized representative) to our office.

Product Pickup

If pickup service is available in your area, eZone Shop may arrange to collect the product. However, the courier charge must be paid in advance by the customer.

Return Approval Conditions

Returned products must:

• Be in fully resalable condition.

• Include all original parts and accessories.

• Be returned with the original box in good condition.

Once we receive and inspect the product, and if it meets all return requirements, the refund process will be initiated within 72 hours.

Delivery Charges

If the return is due to a verified product defect, eZone Shop will bear the delivery cost as follows:

• Inside Dhaka: Up to BDT 50

• Outside Dhaka: Up to BDT 130

Any courier charges exceeding these limits must be paid by the customer.

If the return is requested due to a change of mind, personal preference, or any non-defective reason, the customer will be responsible for all courier charges and applicable payment settlement fees.

Refund Information

If your order included any cashback, discount, promotional offer, or free gift, the refund amount will be adjusted according to our applicable refund policy.

For complete details, please refer to our Refund Policy.

Replacement Warranty Policy

At eZone Shop, we sell only 100% genuine and authentic products. Most products come with an official brand warranty, and warranty information is clearly mentioned on the product page. Some products also include a manufacturer-issued warranty card.

The replacement warranty is valid only once. If the same or another issue occurs after the product has already been replaced once, it will be covered under the applicable service warranty, if available.

Eligible for Replacement

You may qualify for a replacement in the following situations:

• Manufacturing defects.

• Operating system-related issues (excluding application/software issues).

• Power failure caused by a device fault.

• Continuous restarting or failure to operate under normal usage conditions.

Replacement Will Not Apply If

Replacement requests will not be accepted if:

• The product is physically damaged or broken.

• The product has burn or short-circuit damage.

• Warranty stickers or security seals have been removed or damaged.

• The original software has been modified or altered.

• The product has been used abnormally or in an unsuitable environment.

• The product has already been replaced once under the replacement warranty.

If the same product is temporarily unavailable in stock, replacement may take additional time. If the product becomes permanently unavailable, eZone Shop may provide a service warranty instead of a replacement.

Contact Us

Customer Support
Phone: +8801613431450

Support Hours:
9:00 AM – 11:00 PM (Bangladesh Time)

Email:
support@ezoneshop.com

Email support is available 24/7.

Thank you for shopping with eZone Shop.

We appreciate your trust and are committed to providing you with the best possible shopping experience.

Last Updated: 13 July 2026