Ezone Shop is one of the leading e-commerce platforms in Bangladesh, where customers can order their desired products online from anywhere in the country.

Ezone Shop delivers products to specific areas across Bangladesh.
When a customer places an order on ezoneshop.com.bd, they will be able to select their delivery address.
If the customer’s area is not found in our delivery list, it means Ezone Shop currently does not provide delivery service in that location.

However, Ezone Shop delivers products to most district towns and upazilas across Bangladesh.

Delivery Time:

• Delivery time for most districts and upazilas in Bangladesh: 2 to 3 days

• In special cases or due to logistics issues, delivery may be delayed — up to 5 days maximum

Ezone Shop always aims to deliver products to customers as quickly as possible. Improving delivery quality and ensuring customer satisfaction are our top priorities.

How Delivery Is Managed:

Ezone Shop works with trusted third-party delivery partners, through whom orders are processed and shipped to the customer’s address efficiently.

Delivery Charge:

• Customers will clearly see the delivery charge during checkout.

• Delivery charges depend on the weight, location, and delivery type.

• Some products may come with free delivery.

• Generally, the maximum delivery charge for a 1 kg product anywhere in Bangladesh is 130 BDT (may be lower depending on the area).

Can an Order Be Cancelled if Delivery Is Delayed?

Yes, customers can cancel their order if they wish.
Since Ezone Shop operates as an easy return and customer-friendly online shopping platform, customers are always given the option to cancel their orders.

How to Cancel an Order?

• Customers can cancel their order within 0–1 hour from their account after placing it.

• To cancel an order after 1 hour, customers must call customer care.

Customer Care Hours:
10:00 AM – 5:00 PM (Bangladesh Time)
Phone support remains closed on government holidays.

How Will the Refund Be Processed?

After an order is cancelled, the customer’s payment will be refunded as quickly as possible.
For details, please check the Replacement Warranty  and Refund Policy.

For Any Shipping-Related Assistance

You may contact our Customer Support Center.

Updated: 16.11.2025

Thank you!